1. The reception is open 24 hours a day.
2. Beds in dormitories as well as private rooms are booked per night. Check in is
possible from 2:00 p.m. and check out is until 11:00 a.m. By this time, the room
should be vacated, and the key returned to the reception. Check out should be
reported to the hostel reception, even if the guest is not required to return the key. If
the guest has not specified the length of their stay when renting a bed in a dormitory
room or a private room, it is assumed that they have been rented for one night. The
request to extend the stay beyond the period indicated in the reservation or on the
day of arrival should be reported to the reception by 10:00 a.m. on the day the rental
period expires. The hostel accommodates requests for extending stays subject to
availability. Failure to check out by 12:00 p.m. will result in a charge for another full
day, but does not guarantee an extension of stay. If a private room or bed in a
dormitory room is not vacated by 12:00 p.m. and the room or bed is reserved for
another person for the next day, the hostel staff is then authorized to enter the room
in the absence of the guest, pack their belongings, and move them to the luggage
storage.
3. Reservations can be made through our website www.hosteldeco.pl using a credit
card. In this case, the reservation is automatically confirmed. Reservations can also
be made in person at the hostel reception, by phone at (0048) 12 631-07-45, or by
email at hostel@hosteldeco.pl. However, in this case, the reservation requires
additional confirmation, which can be done in two ways:
– Credit card – providing the credit card number and expiration date implies consenting
to be charged the fee for the first reserved night in case of guest no-show or late
cancellation.
– Deposit equal to the fee for the first reserved night – the payment must be made
within 3 days of making the reservation or at a time agreed with the reception. Failure
to make the payment within the specified period will result in automatic cancellation
of the reservation.
4. A reservation may be canceled or changed if the hostel reception is notified by email
no later than 48 hours before the date of the canceled reservation (e.g. a reservation
made for May 10th may be canceled until midnight on May 7th). In this case, the
deposit will be refunded to the account from which it was sent, and no charges will be
made to the credit card. Otherwise, the deposit is forfeited, or a charge for 1st night
will be made to the credit card.
5. The need for an invoice must be reported at the time of booking. In accordance with
current regulations, after issuing a fiscal receipt without a tax identification number, it
will not be possible to issue an invoice.
6. The hostel may establish a minimum rental period (e.g. 3 days). In this case, to
confirm the reservation, a deposit equivalent to the fee for the entire minimum stay is
required. This stay cannot be shortened below the minimum number of nights, and in
the event of a late cancellation of the reservation, the fee for the minimum stay period
will be charged to the credit card.
7. Beds in dormitory rooms and private rooms are rented to specific individuals, each of
whom is required to present identification upon check-in. It is not permissible to lend
or transfer private rooms or beds in dormitory rooms to other individuals, even if the
period for which the guest paid the stay fee has not expired.
8. Dormitory rooms are shared spaces, so guests must be prepared to share the room
with other unknown individuals of both genders. Beds in dormitory rooms are
intended for single occupancy only.
9. All non-guests invited by persons accommodated in the hostel are allowed to stay in
the rooms from 10 a.m. until 20 p.m.
10. Quiet hours are enforced from 10:00 p.m. to 6:00 a.m. During quiet hours, guests
must behave in a manner that does not disturb the peace of other guests or residents
of neighboring buildings.
11. The last person leaving a dormitory room and every guest leaving a private room
should check that the door is locked and leave the key at the reception. A fee of 50
PLN will be charged for lost keys.
12. Bedding and towels are included in the rental price. Beds are already made for
guests, while towels are available at the hostel reception upon payment of a 20 PLN
deposit. This deposit is refunded when the guest returns an undamaged towel to the
hostel reception.
13. The hostel provides all guests with access to common areas: kitchen, common room
and garden. Please keep these areas clean and tidy.
14. Smoking is prohibited on hostel premises. Smoking is only allowed in designated
areas, such as balconies and the hostel garden. Individuals who violate this ban will
be charged a fee of 200 PLN, which covers the cost of cleaning curtains, throws,
carpets, rugs, bedding, and other textiles in the room where the smoking ban was
violated.
15. Due to fire safety, the use of heaters, electric irons, and similar devices not provided
in hostel rooms is prohibited. This does not apply to chargers and power supplies for
audiovisual and computer devices.
16. Hostel equipment may not be moved without the consent of the reception.
17. The hostel provides the following services free of charge:
– providing information related to the stay and travel
– wake-up service
– money and valuables deposit in the hostel safe during the guest’s stay
– storing guests’ luggage on the day of arrival before check-in and on the day of
departure after check-out
– providing safety-lockers
– laundry – service available only to individual clients. One load (up to 5 kg) per
reservation is free of charge. The hostel staff operate the washing machine and
dryer.
– internet – WiFi throughout the building (wireless internet password is provided to
guests at the hostel reception.
18. The hostel reserves the right to refuse accommodation or to evict a guest during their
stay if their behavior violates the hostel rules or otherwise disrupts social norms. The
accommodation fee will not be refunded in such cases.
19. Guests are fully responsible for any damage or destruction of items, equipment, or
technical devices caused by their actions or the actions of their visitors.
20. The hostel is under the 24-hour supervision of an external security agency.
21. Hostel common areas are monitored 24 hours a day.
22. The hostel is liable for the loss or damage of items brought in by guests to the extent
specified in articles 846-849 of the Civil Code, provided that these items were kept in
a locked room. A locked room refers to a private room or a locked locker. Locks for
lockers are obtained from the hostel reception upon payment of a 20 PLN deposit.
This deposit is refunded when the guest returns an undamaged lock to the hostel
reception. Guests should report any damage to the reception immediately upon
discovery.
23. The hostel’s liability for the loss or damage of money, securities, valuables, or items
of scientific or artistic value is limited if these items are not deposited at the reception.
24. The hostel is not responsible for damage to or loss of a guest’s car or other vehicle.
25. Personal items left by departing guests can be sent to the address specified by the
guest at their request and at their expense. If no instructions are received, the hostel
will store these items for 3 months. After this period, they will be discarded.
26. The management and staff of the hostel make every effort to ensure that the
accommodation services provided are of a high standard. However, guests should be
aware that they are using hostel services, which are intended to be different from the
standard of accommodation services provided in hotel establishments. In the event of
any concerns about the quality of services, please report them to the reception as
soon as possible to enable us to respond promptly.
27. Guests have the right to file complaints if they notice any deficiencies in the quality of
services provided. All complaints are handled by the reception.
28. The reception staff reserves the right to refuse to sell a room without providing
justification.
29. Your personal data will be processed for the purpose of fulfilling a legal obligation and
the legitimate interests of the administrator (HD Accommodation Service Group
Adam Mróz ul. Mazowiecka 3A 30-019 Kraków) based on art. 6 sec. 1 lit. a, b, f of
the General Regulation on Data Protection and the EU Regulation of 27.04.2016.